FREQUENTLY ASKED QUESTIONS RETURNS
Can I exchange or return any item?
You can change any item for free, as long as it is in perfect condition. We take care of sending it to you and picking up the old one for free. If you opt for a return, we will refund the amount, but you will have to pay the shipping costs. The item must reach us in perfect condition and once we have verified it, we will credit the amount to your account.
What is the deadline to exchange or return?
The term is one month, once the shipment confirmation email is received.
Do I have to pay anything to request a change?
The first change is free. If it is a return, we will refund the amount corresponding to the item, but, sorry, you will have to pay the cost of shipping. So make sure before you buy.
How do I do it?
Let us know that you want to change or return your item through our email.
Recover the original packaging of your order or, if you have thrown it away, you will have to take care of packing it in good condition.
Place a clearly visible and legible label, indicating the correct address of Bardenas Market.
Now all you have to do is wait for the Pony Express to arrive.
We work with one of the leading companies in the messaging sector.
Relax, there will be no problem; you will receive your order correctly.
You will not feel alone; We will always be there, pending your needs.